Fantaseats are focused on protecting our customers from ID and card fraud. We are constantly improving our systems and procedures to make them more secure while still maintaining a quick and easy order process.
Our system conducts address checks on every single purchase made verifying that the billing address matches the registered bank account address. We also are a member of Visa and MasterCard’s 3D secure payments scheme where the customer may be asked to verify their identity directly with their bank as part of the online order process.
In a small number cases we may contact you to request additional ID before despatching your tickets to ensure that they go to the correct address.
All our transactions are processed over 128 bit SSL which encrypts your credit and debit card information. We send this encrypted information to our bank so they can process your transaction.
You can store more than one card number with us to give you more flexibility when booking.
We do not keep any of your card information on our servers or in our offices to maximise your security. All card information is stored by our bank at their secure data centre.
There are many credible-looking websites set up for the express purpose of making a lot of money for their owner and we only ever advise our users to purchase from primary ticket sites. Fantaseats is an example of a legitimate, primary ticket outlet and is a member of STAR, look for the STAR logo on any site that you want to buy tickets from and think twice if it isn't there.
Secondary ticket sellers are rife and one thing most have in common is that they will generally charge you way over face value; this is always a warning sign that you're using a secondary ticket outlet. My advice would be to listen to the primary ticket agency newsletters and buy your tickets from an authorised primary ticket agent. Fantaseats is one of them.
Once again we must re-state that we only recommend buying from primary ticket outlets, but if you do decide at your own risk, to purchase from anywhere else this is what you need to look out for:
As a result of the high demand, many fans will turn to the resale (secondary) market to get their tickets, but they run the risk of being ripped off or defrauded if they buy tickets from unscrupulous touts on the street or on unsecure sites. Many will be left out of pocket and face being turned away at the festival gate if their ticket turns out to be counterfeit.